Complaints or Concerns
Unnecessary worry can sometimes arise from rumour or misunderstanding. If an issue relates to the whole school, parents and caregivers are encouraged to contact the Principal. If the concern is classroom-based, parents should first speak with the classroom teacher so that the matter can be addressed promptly and accurately. If the issue is not resolved, the following order of contact applies:
Order of Contact
- Classroom Teacher
- Deputy Principal: Ms Amy Greenstock
- Principal’s Assistant: Mrs Darlene Goodall
- Principal: Ms Lysandra Stuart
- Board of Governors: Presiding Member, Mrs Alex Jones
Following this order of contact ensures the best opportunity for timely and effective resolution.Important Notes: A concern is defined as something raised verbally. A complaint is a written statement outlining the issue. Anonymous complaints cannot be actioned. Under no circumstances should a parent or caregiver approach or question a child directly about a concern. All matters must be addressed through staff.
Glenbrook School 